Rating and feedback ​

Defines that step will wait for visitor to leave a rate mark with or without feedback.

Preview

Submit button label ​

Allows to override default 'Submit' label.

Cancel button label ​

Allows to override default 'No, thanks' label.

Input for feedback ​

Allows user to leave feedback message along with rating.

Placeholder for feedback input ​

Optional input, has 30 chars limit and text will be truncated on client if limit is exceeded. If input is empty in step, on chat input for feedback will be shown without placeholder.

Output ​

The structure of the output without feedback message:

js
{
    rating: 5
}
{
    rating: 5
}

The structure of the output with feedback message:

js
{
    rating: 5, // Number
    feedback: ''
}
{
    rating: 5, // Number
    feedback: ''
}

Use function to define user answer ​

Allows to override default answer by custom message.

Available variables ​

The same as output example.

js
{
  rating: 5, // Number
  feedback: ''
}
{
  rating: 5, // Number
  feedback: ''
}

Example ​

js
return `rating: ${rating} | feedback: ${feedback}`
return `rating: ${rating} | feedback: ${feedback}`
Step configuration: ​

Custom answer step configuration

Result: ​

Custom answer result