Change or Delete Message (RWC) ​

Read the overview on what to use the Step for in the Manipulate the said messages in the ongoing conversation article.

In general, the Step serves to change or delete a previously sent message in the current RWC conversation. Step works together with Send Message (RWC), Request Web Form Response (RWC) and Request Response (RWC) Step templates.

It should be placed below the selected Step on the Flow tree. When the Step is reached during Flow execution, it updates or deletes the chosen message and proceeds down the next exit.

Message content ​

WARNING

You can change only message text, editing/deleting attachmens or any other UI elements is not posible.

Select the Step for modification from the Step label dropdown. It contains every Send Message (RWC), Request Web Form Response (RWC) or Request Response (RWC) Step templates placed on the Flow tree. Make sure to choose the Step, whose message has already been sent in the conversation, otherwise the Flow will proceed down the error exit.

Selecting the Delete message option will completely erase the message from the conversation.

Choose Change message option to substitute the original text, attachments and/or components with a new text message.

Step UI preview

If chosen message contains a text, the Text message field with the original text will appear in the Change or Delete Message (RWC).

If Send Message (RWC) Step sends random or conditional messages, only the result message that was sent to chat will be changed/deleted.

Change/delete last message in chat. ​

In the Step lable dropdown, you can choose Last message.

Step UI preview

The latest message will be changed or deleted. It works for both bot message and user reply.

TIP

Note that any Step’s message can be changed multiple times but deleted only once in the Flow. An attempt to modify a deleted message will result in an error.

Error handling ​

Process error is on by default and adds an error exit to the step. The Flow will proceed down this exit if any error was encountered during the execution of the Step (e.g. if the chosen conversation no longer exists).

Reporting events ​

Step event is reported once the Flow exits the Step. It collects the data which can be used further in reports. You can specify tags to organize the collected data.